Refunds
If you need to be refunded for whatever reason, the refund will be made back to the card the initial payment was made. If an item that has been purchased in a sale, or promotion, has been returned the amount to be refunded will be the purchase price and not the current sale price.
Cancellation
If you wish to cancel an order please contact us as soon as possible as we may have already packaged your order and arrangements may have been made for it to be sent out to you. If your order has left our warehouse and is in transit, you will be required to still take delivery of this parcel and to return it to us as described in the items not wanted section as we cannot re-route parcels that are in transit.
Returns procedure
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| We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If you wish to return unwanted goods the return costs is your responsibility.
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Items Damaged In Transit
If your items are found to be damaged upon receipt please contact us and we will send details as to how to email us a digital picture of the damage as this may avoid the item having to be collected or if an insurance claim has to be made all packaging must be retained for inspection also. Once the damage has been confirmed, we will send a replacement item. If the damaged items do have to be returned please print, complete and include a returns form which can be found at the top of this page. If any of the items that we give away free of charge are damaged in transit we will not be able to replace them.
Brabantia Items received without the correct fittings
In the unlikely event that you have received an item of Brabantia merchandise without the correct fittings then please contact them directly at www.Brabantia.com or alternatively you can call on 0845 8735848.
Faulty Items
If your purchased items are found to be faulty please email us immediately at contact us,. You will be required to return the item to us and we will send it off to the manufacturer for inspection. If the item is deemed to be faulty by the manufacturer we will replace the item or refund the item in full along with all postage costs incurred, please retain the return postage receipt as proof of cost incurred and ensure the packaging and insurance is sufficient for the return journey. Please print, complete and include a returns form which can be found at the top of this page.
Items Sent In Error
If the item(s) you have received are not what you have ordered please contact us as soon as possible at the please contact us page and we will arrange to get them collected. Please print, complete and include a returns form which can be found at the top of this page. If upon return these items have been mistreated, damaged, opened, used or inadequate packaging for the return used you may be charged for them so please be sure to package them sufficiently for the return. Upon safe receipt we will dispatch the correct items to you.
In all return cases please make sure sufficient insurance and packaging is used on all returned items, as all goods remain your responsibility until received safely back to us regardless of the reason they are being returned. If returned goods are not sufficiently packaged and as a result are damaged on return these items will be charged for in full. Please also include a completed returns form which can be printed from the link at the top of this page with all returned items.
Nothing described in our Refunds and Returns will affect your statutory rights.
Our Returns Address is:
VeryNice2.com
Returns Department,
Unit 2D Gatwick Gate,
Charlwood Road,
Lowfield Heath,
West Sussex,
RH11 0TG
